Privacy policy
How JETZIO handles personal information for travel eSIM services.
Who is responsible for your information
JETZIO is responsible for the personal information described in this policy. Contact the privacy or support contact published on this site for a privacy question or request.
Information we collect
We process information you provide, including checkout email, account profile, support messages, plan selection, and refund request details. We also process order references, payment status, eSIM delivery and activation records, and limited technical and security information needed to operate the service.
Why we use information
We use information to create and protect accounts; show plans; process orders; deliver, activate, support, and top up eSIMs; send essential service messages; prevent fraud and misuse; meet legal obligations; and improve reliability.
Who receives information
We do not sell or rent personal information. We share the minimum necessary information with payment, fulfilment, mobile-network, hosting, authentication, email, support, security, anti-fraud, and professional service providers, as well as authorities where required by law. We do not publish confidential supplier identities or commercial arrangements.
International transfers
Travel eSIM services are international. Processing partners and mobile-service partners may operate outside your country. We limit transfers to what is needed to provide, secure, support, or meet legal obligations for the service.
Retention and security
We keep information only as long as reasonably needed for the account, plan lifecycle, support, fraud prevention, disputes, and legal or accounting requirements. We use access controls, encryption in transit, least-privilege access, logging, input validation, and other safeguards designed to protect information.
Your privacy rights
Depending on where you live, you may request access to, correction of, deletion of, restriction of, or a copy of your personal information; object to certain processing; or withdraw consent. We may need enough information to verify a request and locate the relevant account or order.
Cookies and preferences
We use essential cookies and local storage for signed-in sessions, security, language selection, and currency preferences. We do not currently use advertising or cross-site behavioural tracking technologies.
Account deletion and data requests
You can request account and personal-data deletion using the privacy contact published on this site. We delete or anonymise information that is no longer needed, while retaining limited records where law, fraud prevention, accounting, or disputes require or permit it. Deleting an account may end access to installation details, order history, and active-plan support.
European and California privacy rights
If you are in the EEA or United Kingdom, you may have rights to access, correct, erase, restrict, object to, or receive a portable copy of personal information, and to complain to your local data-protection authority. California residents may request to know, correct, or delete personal information and may opt out of a sale or sharing of personal information. JETZIO does not sell or share personal information for cross-context behavioural advertising. Submit a verified request through the privacy or support contact published on this site; we will not discriminate for exercising a privacy right.