No data after landing?
Work through the safest connection checks before you remove an installed eSIM.
Start with the active data line
Open mobile settings. Enable the JETZIO eSIM, select it for mobile data, and turn data roaming on for that eSIM. Keep data roaming off on your home line.
- Turn Wi-Fi off for the test.
- Disable automatic mobile-data switching.
- Wait two to five minutes after arriving.
Refresh the network safely
Try automatic network selection first. Toggle airplane mode briefly or restart the phone. Confirm your current country is listed in the purchased package coverage.
- Toggle airplane mode for 30 seconds.
- Restart the phone once.
- Check the plan coverage and remaining data in My eSIMs.
Do not delete the eSIM
Installation QR codes can be single-use. If data still does not work, email support with the order number, phone model, destination, and the steps tried. Do not send the QR code or activation details.